How Pet Transport Works
Finding a pet transporter shouldn't be stressful. Here's how CritterRoute makes it easier — from creating your listing to choosing a transporter and arranging your pet's trip. You can browse transporter profiles before creating a listing.
Create Your Free Listing
Tell us where your pet needs to go, when, and a little about them. Posting a listing is completely free — no credit card needed.
- Enter pickup and delivery cities
- Set your preferred travel dates
- Add your pet's breed, weight, and any special needs
Browse & Compare Transporters
CritterRoute is a pet transportation marketplace, not just a directory. You can browse transporter profiles and review verification details, ratings and reviews, service areas, and vehicle setup before deciding how you'd like to proceed — no need to create a listing first.
- Filter by transport mode (ground or air)
- Review verification status and background check information
- Read real reviews from past customers
Chat & Compare Quotes
You communicate directly with transporters through the platform. Transporters can respond to your transport request, and you can ask questions about their experience, vehicle setup, and how they'll care for your pet. Compare your options and pricing — you stay in control of which transporter you choose. Messaging is done through the platform, and direct phone access is available with upgraded plans.
- In-app messaging keeps everything in one place
- Compare responses and pricing from transporters
- Share photos and special instructions
Agree on Terms & Book
Once you've found the right fit, lock in the details with a Booking Summary — price, dates, pickup and delivery windows, and included services.
- Review the agreed price and included services before booking
- Pickup and delivery windows you both agree on
- Emergency vet authorization options
Sign a Secure Contract
Both you and the transporter e-sign a transport agreement. This puts the agreed terms in writing before your pet travels.
- Digital e-signature — no printing or scanning
- Downloadable PDF for your records
- Clear cancellation and responsibility terms
Your Pet Travels
Your transporter picks up your pet, and depending on the transporter and trip, you may receive check-in updates and photos during the journey.
- Photo updates may be available during the trip, depending on the transporter.
- Discuss available in-app updates with your transporter before booking.
- Leave a review after your transport is completed.
What Does It Cost?
Posting a listing is free, chatting with transporters is free, and during Early Access booking is free too.
Start Your Listing
Free
No credit card required
Chat with Transporters
Free
Ask questions and compare quotes
Book a Transport
Free during Early Access
After Early Access, a $14.99 flat fee applies when you book
Why You Can Trust CritterRoute
We built CritterRoute to bring transparency, verification, and clear communication to pet transport — so pet owners can make informed decisions with real accountability.
Background-Checked Transporters
Every transporter completes identity verification and a background check to become Basic Verified. Transporters can also upload USDA registration and insurance documents to become Fully Verified — and what they've uploaded is visible on their profile.
Honest Reviews & Rankings
Transporters are ranked by real performance and customer reviews — not by how much they pay us. Quality rises to the top.
Written Contracts on Every Booking
Every transport is backed by a signed agreement so both parties know exactly what to expect. No handshake deals.
Built by Pet People
CritterRoute was built by a pet owner who saw firsthand the frustrations customers faced with other pet transport platforms. The goal was simple: create a more transparent, straightforward marketplace where pet owners can make informed decisions and transporters can connect directly with customers.
Common Questions
Everything you need to know before booking your first transport.
Ready to Get Started?
Create your free listing and give eligible transporters serving your route the opportunity to respond.
Create a free account to post your listing and receive responses from transporters.