1. Information We Collect

We collect information you provide directly to us, including your name, email address, and any profile information you choose to share. For transporters, this may include business details, vehicle information, service areas, and verification documents. We also collect information about how you use our platform.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our marketplace platform
Connect pet owners with transporters
Verify transporter credentials and identities
Send transactional notifications related to your listings, bookings, or account
Respond to customer support inquiries
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information between pet owners and transporters only as necessary to facilitate bookings (e.g., sharing contact details once both parties agree to a transport). We may share information with service providers who assist in operating our platform, subject to confidentiality agreements.

4. Verification Documents

Transporters submit documents including driver's licenses, insurance certificates, and USDA/APHIS certifications for verification. These documents are reviewed by our admin team and stored securely. They are not shared publicly or with pet owners.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyze platform usage. By using our platform, you consent to our use of cookies.

7. Your Rights

You may access, update, or delete your account information at any time through your profile settings. To request deletion of your account and associated data, please contact our support team.

8. Children's Privacy

Our platform is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or by posting a notice on our platform.

10. Contact Us

If you have questions about this Privacy Policy, please contact us through the Support page.