Refund Policy

Overview

CritterRoute is a marketplace platform that connects pet owners and animal transport professionals. This policy outlines when refunds are available for charges made on our platform. Please read it carefully.

During Early Access, most CritterRoute platform services are provided at no charge. The $35 background check fee is currently the primary platform fee collected from transporters. Future subscription and Pay-to-Book fees will apply after Early Access as described on the applicable pricing pages.

Background Check Fee

• The $35 background check fee is non-refundable once the check has been initiated.
• If there is a technical error and the check was never initiated, contact us within 7 days for a full refund.

Platform Disputes Between Listers & Transporters

CritterRoute does not handle payments between listers and transporters — those are arranged privately between the parties. We are not responsible for refunding payments made outside of our platform. For disputes about a transport, please use our Claims & Support process.

How to Request a Refund

To request a refund, contact our support team with your account email and purchase details:

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the new policy.